Refund and Returns Policy

1. General Policy

At fairyshop, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns or refunds must be submitted within 30 calendar days from the date you receive the product.

2.2. Condition of Items

• Items must be unused, unworn, and in their original packaging.
• Products that have been altered, damaged, or are missing parts are not eligible for a refund.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Shipping the Return

Once approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping. You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method within 7‑10 business days after we receive and inspect the returned items.

4.2. Non‑Refundable Items

• Gift cards
• Personalized or custom-made products
• Sale items marked as final sale

5. Exchanges

If you prefer an exchange for a different size, color, or style, please follow the return process and place a new order for the desired item. We will process the return and refund once the original item is received.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the received items promptly and report any issues within the specified time frame.
• Package returned items securely to prevent damage during transit.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

8. Contact Information

If you have any questions regarding this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486
Address: Fairyshop Store, 123 Magic Lane, Dream City, TX 75001, USA